Get in Touch With Us

This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with, and where to go instead when your issue is with a casino, a payment or your own gambling. We publish research-based guides about casinos not on GamStop for UK readers, so most messages we receive are about our content rather than about individual player accounts.

Who you are contacting

Non Gamstop Casinos is an independent comparison and information site at mask-myip.com. We review and compare casino features, bonuses, payments and terms. We are not a casino, we do not hold player funds, and we cannot see or change anything on a casino account. Please look for the contact, help or support link on this site or in the message you were sent when signing up to us, as we do not publish personal details for individual writers.

What we can help with

• Corrections and out-of-date information – if a bonus figure, wagering rule, payment method or licence detail on our pages no longer matches what a casino states, tell us. Include the page, the statement and, if you can, where you saw the newer information.
• Questions about our guides – wagering requirements, game contribution, bonus expiry, cashout limits, KYC checks, withdrawal limits and similar topics. We will explain how they usually work, though not how a specific casino will treat your account.
• Suggestions – topics you would like covered, or comparisons that would make choosing easier.
• Feedback on a casino we list – if your own experience differs from what we describe, we want to know. Reader reports are treated as leads to check, not as confirmed facts.
• Business and editorial enquiries – introduce your organisation and what you have in mind. Payment or commission does not buy a ranking position.

What we cannot do

We cannot resolve a withdrawal dispute, release a bonus, reverse a decision or recover money. We cannot verify your identity for a casino, and we do not give legal or financial advice. Our listings currently cover Betmica, Kikibet, Betninja, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin, but we do not act on their behalf and cannot speak for their support teams.

If your problem is with a casino

Work through these steps before contacting anyone else:

1. Gather the evidence: account email, transaction dates and amounts, screenshots and the bonus terms shown when you claimed.
2. Contact the casino's own customer support in writing, through live chat transcripts or email, so you have a record.
3. Use the casino's formal complaints procedure if support does not resolve it, and note any deadlines it sets.
4. If the casino names an independent dispute body or licensing authority, you can escalate there. Check what that body actually covers first.

Be aware that casinos not on GamStop generally hold overseas licences rather than a UK Gambling Commission licence, so the protections and routes for complaints can differ from those at UK-licensed sites. Our guide to trusted non GamStop casinos in the UK explains what to check before you deposit.

If gambling is causing you harm

If gambling is affecting your money, mood or relationships, please put support before any comparison. In Great Britain, GamCare runs a confidential National Gambling Helpline and online chat, and the GAMSTOP scheme lets you self-exclude from UK-licensed sites. Blocking software and bank gambling blocks can add another layer. Casinos outside GAMSTOP will not be covered by that exclusion, so if you have excluded yourself for a reason, think carefully about whether using them is right for you. Only adults aged 18 and over should use gambling sites.

Writing a message that gets a useful answer

• Say whether it is a correction, a question or a business enquiry.
• Link or name the page you are referring to.
• Describe the exact statement you are questioning.
• Do not send passwords, card numbers or identity documents. We will never ask for them.

What to expect from us

A real person reads each message. We do not promise a fixed reply time, and busy periods can slow things down. Where a correction is justified, we check it against the casino's current published terms before updating the page, and our facts are reviewed against the dates shown on each guide. Some messages, particularly account disputes, we will not be able to act on, but we will point you to a sensible next step.

A note on how we are funded

Some links on this site may earn us a commission if you sign up to a casino. That does not decide rankings or what we write, and it is not a reason to contact a casino unless it suits you. Bonus offers carry wagering requirements, time limits and caps, so read the full terms first.